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I am not a machine, Sir: RFID and customer services

Roussos, George (2008) I am not a machine, Sir: RFID and customer services. In: Designing the Internet of Things for Workplace Realities: Social and Cultural Aspects in Design and Organisation, March 26-28, 2008, Zurich, Switzerland.

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Abstract

The presentation takes a case study as a point of departure, which describes the design and test of a large scale prototype in a real life setting: The MIO (Major Incidents Overview) prototype used during the Tall Ships Races event 2007. The prototype was developed within the PalCom project, a large interdisciplinary collaboration concerned with the design of an open software architecture and conceptual framework for 'palpable' pervasive computing. The MIO prototype has been and still is being designed to support situation awareness during emergencies and in the management of large events. The background, followed by an introduction to the MIO prototype and the open architecture, and a detailed description of why and how the real-life test was carried out during the Tall Ships Races is going to be presented. Conclusively, the presentation ends with a discussion of key observations and evaluations of this experience of balancing innovative prototype technologies into real life through interdisciplinary collaboration.

Item Type: Conference or Workshop Item (Paper)
School or Research Centre: Birkbeck Schools and Research Centres > School of Business, Economics & Informatics > Computer Science and Information Systems
Depositing User: Administrator
Date Deposited: 15 Sep 2010 11:17
Last Modified: 17 Apr 2013 12:17
URI: http://eprints.bbk.ac.uk/id/eprint/1230

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