BIROn - Birkbeck Institutional Research Online

    The life history of a knowledge support system: emerging a change process for knowledge rich organisations

    Pilgrim, James and Wilson, David (2015) The life history of a knowledge support system: emerging a change process for knowledge rich organisations. In: UKAIS 2015, 14-16 Mar 2015, Oxford, UK.

    [img]
    Preview
    Text
    PilgrimUKAISv30.pdf - Published Version of Record

    Download (441kB) | Preview
    [img] Text
    PilgrimUKAISv30.pdf
    Restricted to Repository staff only

    Download (441kB) | Request a copy

    Abstract

    This case study traces the life history through several transformations of software used by knowledge workers in a global professional practice. The target application provides a globally operating major firm with knowledge management support for legal practitioners and provides data to support managing its relationships with clients. The research constitutes a careful longitudinal reflection using the processes and techniques of Action Research and Grounded Theory. An information systems change management process is promulgated. The change process that was emerged is richer than existing change management processes with which it is compared. It is suggested that this enhanced change process may be useful particularly in organisations of knowledge rich practitioners.

    Metadata

    Item Type: Conference or Workshop Item (Paper)
    Keyword(s) / Subject(s): Information Systems, Change Management, Knowledge Management
    School: Birkbeck Schools and Departments > School of Business, Economics & Informatics > Computer Science and Information Systems
    Birkbeck Schools and Departments > School of Business, Economics & Informatics > Management
    Depositing User: David Wilson
    Date Deposited: 02 Jun 2016 13:21
    Last Modified: 02 Jun 2016 13:21
    URI: http://eprints.bbk.ac.uk/id/eprint/15364

    Statistics

    Downloads
    Activity Overview
    69Downloads
    99Hits

    Additional statistics are available via IRStats2.

    Archive Staff Only (login required)

    Edit/View Item Edit/View Item