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    Modos de conducir las relaciones interpersonales en interacciones de atención al público: el caso de farmacias en Sevilla y Londres

    Placencia, Maria Elena and Hernández, M. (2004) Modos de conducir las relaciones interpersonales en interacciones de atención al público: el caso de farmacias en Sevilla y Londres. Estudios de Lingüística de la Universidad de Alicante 18 , pp. 129-150. ISSN 0212-7636.

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    Abstract

    Book synopsis: This paper offers a contrastive analysis of the "rapport management" strategies (cfr. Spencer-Oatey, 2000) employed by pharmacists and their costumers in interactions in pharmacies in Seville and London. The behaviour of Sevillians and Londoners was found to vary along five main dimensions or "socio-pragmatics interactional principies" (cfr. Spencer-Oatey and Jiang, 2003): (1) formality vs. informality, (2) consensus vs. self-affirmation, (3) dyadic vs. gregarious / public communication, (4) restraint vs. talkativeness, and (5) directness vs. indirectness in the formulation of the transation. Also following Spencer-Oatey (in press), the paper attempts to explain the motivations behind the preferences exhibited by bouth groups, with particular reference to considerations of "face", the goals that the interactants pursue, and their rights and obligations in relation to the type of activity that they are engaged in.

    Metadata

    Item Type: Article
    School: Birkbeck Schools and Departments > School of Arts > Cultures and Languages
    Depositing User: Sarah Hall
    Date Deposited: 21 May 2018 15:32
    Last Modified: 20 Dec 2018 10:50
    URI: http://eprints.bbk.ac.uk/id/eprint/22492

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