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    The role of trust-control mechanisms in operations processes: mitigating mission drift in a microfinance institution in Gujarat, India

    Amin, Viresh (2014) The role of trust-control mechanisms in operations processes: mitigating mission drift in a microfinance institution in Gujarat, India. Working Paper. Birkbeck College, University of London, London, UK.

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    Abstract

    This study explores how managers of microfinance institutions (MFIs) use trust - control mechanisms in the operation proce sses to mitigate the problem of mission drift arising out of the need to meet the dual goals of social development and financial self - sustainability. Using a case study methodology, purposive sampling, and replication logic, data from the operations proces ses of four geographically different sites of a microfinance institution in Gujarat, India were analyzed. The findings suggest that the managers of microfinance institutions balance integrity - trust, benevolence - trust, competence - trust, and control mechanis ms to achieve dual goals of social development and financial self - sustainability. The conditions and contingencies under which trust - control mechanisms are most effective for mitigating mission drift are identified. The findings also indicate that managers of the microfinance institution use calculative and relational forms of trust to achieve the empowerment of women borrowers along with the fulfilment of the aims of financial self - sustainability. Finally, the study places mission drift mitigation within i ts ethical context by examining client vulnerability and the MFI’s operational responses .

    Metadata

    Item Type: Monograph (Working Paper)
    Additional Information: BWPMA 1401, ISSN: 2052-0581
    Keyword(s) / Subject(s): Microfinance, Mission-drift, Social development, Financial self-sustainability, Operations processes, Trust-control mechanisms, Integrity-based effectiveness, Benevolence-based effectiveness, Competence-based effectiveness, Control-based effectiveness
    School: Birkbeck Schools and Departments > School of Business, Economics & Informatics > Management
    Research Centre: Corporate Governance and Ethics, London Centre for, Innovation Management Research, Birkbeck Centre for
    Depositing User: Administrator
    Date Deposited: 24 Sep 2018 08:50
    Last Modified: 24 Sep 2018 08:50
    URI: http://eprints.bbk.ac.uk/id/eprint/24003

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