NHS customer service - forget about process, it's about emotional engagement

Arevshatian, L. and Lewis, Rachel (2015) NHS customer service - forget about process, it's about emotional engagement. HRZone.

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Official URL: http://www.hrzone.com/engage/customers/nhs-custome...

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Item Type:	Other
School:	Birkbeck Faculties and Schools > Faculty of Business and Law > Birkbeck Business School
Depositing User:	Administrator
Date Deposited:	13 Apr 2015 19:54
Last Modified:	02 Aug 2023 17:52
URI:	https://eprints.bbk.ac.uk/id/eprint/28319

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