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Perceptions of workplace bullying in the New Zealand travel industry: prevalence and management strategies

Bentley, T.A. and Catley, B. and Cooper Thomas, H. and Gardner, D. and O'Driscoll, M.P. and Dale, A. and Trenberth, Linda (2012) Perceptions of workplace bullying in the New Zealand travel industry: prevalence and management strategies. Tourism Management 33 (2), pp. 351-360. ISSN 0261-5177.

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Official URL: http://dx.doi.org/10.1016/j.tourman.2011.04.004

Abstract

Workplace bullying is a major cause of stress and psychological harm for employees and a costly problem for organisations. Within the travel industry, little is known about the extent and nature of the workplace bullying problem. This paper reports on findings from a survey of 332 New Zealand travel industry staff and managers. The finding that more than one-in-ten respondents experienced bullying in the workplace indicates a significant problem for the sector. In comparison to those who had not experienced bullying, targets of bullying reported lower levels of constructive leadership, colleague support, and supervisor support, and lower self-rated performance. Targets also reported higher levels of stress, lower levels of emotional wellbeing, higher absenteeism, and a higher intention to leave the organisation. Organisational responses to bullying reported to be most effective were those that focused on improvements in communication and relationships. The paper discusses the importance of leadership in developing a bully-free culture within organisations.

Item Type: Article
Keyword(s) / Subject(s): Workplace bullying, travel industry, employee wellbeing, workplace stress
School or Research Centre: Birkbeck Schools and Research Centres > School of Business, Economics & Informatics > Management
Depositing User: Administrator
Date Deposited: 08 Jun 2011 14:16
Last Modified: 17 Apr 2013 12:20
URI: http://eprints.bbk.ac.uk/id/eprint/3503

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