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"Vaya, ¡qué chungo!" Rapport-building talk in service encounters: the case of bars in Seville at breakfast time

Placencia, Maria Elena and Mancera Rueda, A. (2011) "Vaya, ¡qué chungo!" Rapport-building talk in service encounters: the case of bars in Seville at breakfast time. In: Lorenzo-Dus, N. (ed.) Spanish At Work: Analysing Institutional Discourse Across the Spanish-Speaking World. Basingstoke, UK: Palgrave Macmillan, pp. 192-207. ISBN 9780230579101.

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Book synopsis: Spanish at Work is the first book examining the discourse practices of institutions in the Spanish-speaking world. It focuses on three 'umbrella' institutions (the mass-media, politics and the workplace), each of which are explored through a discrete theme. Within the mass media, chapters focus on the relationship between language and identity; within the political domain, persuasion and performance are investigated; and within the workplace, chapters explore the negotiation of interpersonal relations in work-related activity types. Spanish at Work delves into a varied selection of countries and settings in which Spanish is spoken variously as one of several official languages, as the official language, as a 'minority' language, and even as a second language or one of a number of other languages. Spanish at Work will be essential reading for upper-level undergraduates and graduates in Spanish linguistics and discourse analysis, as well as for practitioners in these fields.

Item Type: Book Section
Keyword(s) / Subject(s): Spanish pragmatics, service encounters, small talk, Peninsular Spanish, Andalusian Spanish
School or Research Centre: Birkbeck Schools and Research Centres > School of Arts > Cultures and Languages
Depositing User: Maria Placencia
Date Deposited: 17 Apr 2012 13:38
Last Modified: 30 Oct 2014 10:54

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