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Conversational management and involvement in Chinese-English business talk

Li, Wei and Zhu, Hua and Li, Y. (2001) Conversational management and involvement in Chinese-English business talk. Language and Intercultural Communication 1 (2), pp. 135-150. ISSN 1470-8477.

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Official URL: http://dx.doi.org/10.1080/14708470108668069

Abstract

Culturally-based differences in conversational style often result in miscommunication in intercultural transactions. Such miscommunication becomes more acute in professional contexts (e.g. business negotiations) when the interacting parties are using the same linguistic code but not the same cultural style. Using the analytic framework provided by Conversation Analysis (CA), this paper examines one sequence of interaction during the closing stage of a business negotiation in English amongst four speakers – three of them are native Mandarin Chinese speakers who also speak fluent English and one native British English speaker – and attempts to reveal how their cultural beliefs and values inform their conversational styles. The notion of 'involvement' and its implications for conversational management and intercultural business communication are discussed.

Item Type: Article
School or Research Centre: Birkbeck Schools and Research Centres > School of Social Sciences, History and Philosophy > Applied Linguistics and Communication
Depositing User: Hua Zhu
Date Deposited: 08 Nov 2012 10:03
Last Modified: 17 Apr 2013 12:26
URI: http://eprints.bbk.ac.uk/id/eprint/5548

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