Understanding utility essentials of e-learning management systems in higher education: a multi-generational cohort perspective

Yawson, D. and Yamoah, Fred (2023) Understanding utility essentials of e-learning management systems in higher education: a multi-generational cohort perspective. Open Learning: The Journal of Open, Distance and e-Learning 38 (3), pp. 243-259. ISSN 0268-0513.

Abstract

This research aimed to explore the nuances of utility in components of E-Learning systems by using a multi-generational undergraduate business school cohort programme and an e-learning utility-satisfaction evaluation model. Our empirical research demonstrates differences between the three generations for the utility of all the variables of the E-Learning systems components, with varying differences in the relationships between Generation X, Y and Z. Furthermore, we show course development, learner support and user characteristics influence results demonstrability which has a high influence on overall satisfaction. We established nuances in the learning utility essentials in courses on E-Learning systems for multi-generational cohorts; revealed the utility of learner support as a key differentiator and developed a model on utility-satisfaction with reasonable explanatory and predictive power. The model possesses the dual advantages of fewer constituent items and the connective capability to link utility to satisfaction to enable E-Learning systems evaluation and ease for identifying areas for improvement in E-Learning course delivery.

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