BIROn - Birkbeck Institutional Research Online
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    Birkbeck Schools and Departments > School of Business, Economics & Informatics > Economics, Mathematics and Statistics

    Heyes, A. and Kapur, Sandeep (2012) Angry customers, e-word-of-mouth and incentives for quality provision. Journal of Economic Behavior & Organization 84 (3), pp. 813-828. ISSN 0167-2681.

    This list was generated on Tue Sep 25 01:39:27 2018 BST.