BIROn - Birkbeck Institutional Research Online
    Up a level
    Export as [feed] Atom [feed] RSS
    Number of items: 3.

    Article

    Antonetti, P. and Crisafulli, Benedetta and Maklan, S. (2018) Too good to be true? Boundary conditions to the use of downward social comparisons in service recovery. Journal of Service Research , ISSN 1094-6705. (In Press)

    Conference or Workshop Item

    Antonetti, P. and Crisafulli, Benedetta and Maklan, S. (2017) Revisiting CSR in service failures: A cause-dependent buffer. In: AMA SERVSIG 2018, 14-16 Jun 2018, Paris, France.

    Antonetti, P. and Maklan, S. and Crisafulli, Benedetta (2017) "Too Good To Be True". Revisiting downward social comparisons in service recovery. In: QUIS - 15th International Research Symposium on Service Excellence in Management, 12-15 Jun 2017, Porto, Portugal.

    This list was generated on Sun Nov 18 03:33:16 2018 GMT.