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    Placencia, María Elena (2019) Responding to bargaining moves in a digital era: refusals of offers on Mercado Libre Ecuador. In: Garcés-Conejos Blitvich, P. and Fernández Amaya, L. and de la O Hernández López, M. (eds.) Technology Mediated Service Encounters. Pragmatics & Beyond New Series 300. John Benjamins, pp. 173-198. ISBN 9789027202123.

    Placencia, Maria Elena (2015) Address forms and relational work in e-commerce: the case of service encounter interactions in Mercado Libre Ecuador. In: Hernández López, M. de la O and Fernández Amaya, L. (eds.) A Multidisciplinary Approach to Service Encounters. Studies in Pragmatics 14. Leiden, The Netherlands: Brill, pp. 37-64. ISBN 9789004260153.

    This list was generated on Thu Sep 19 04:09:53 2019 BST.