Book Section

Placencia, Maria Elena and Mancera Rueda, A. (2011) "Vaya, ¡qué chungo!" Rapport-building talk in service encounters: the case of bars in Seville at breakfast time. In: Lorenzo-Dus, N. (ed.) Spanish At Work: Analysing Institutional Discourse Across the Spanish-Speaking World. Basingstoke, UK: Palgrave Macmillan, pp. 192-207. ISBN 9780230579101.

Placencia, Maria Elena and Mancera Rueda, A. (2010) Vaya, iqué chungo! rapport-building talk in service encounters: the case of bars at breakfast time. In: Lorenzo-Dus, N. (ed.) Spanish at Work: Analysing Institutional Discourse across the Spanish-speaking World. Basingstoke, UK: Palgrave Macmillan, pp. 192-207. ISBN 9780230299214.