BIROn - Birkbeck Institutional Research Online
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    Singh, J. and Crisafulli, Benedetta (2015) Customer responses to service failure and recovery experiences. In: Sahadev, S. and Purani, K. and Malhotra, N. (eds.) Boundary Spanning Elements and the Marketing Function in Organizations: Concepts and Empirical Studies. Springer, pp. 117-135. ISBN 9783319134406.

    This list was generated on Sun Sep 15 04:18:14 2019 BST.