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    Dynamic client portfolios as sources of ambidexterity: exploration and exploitation within and across client relationships

    Bednarek, Rebecca and Burke, G. and Jarzabkowski, P. and Smets, M. (2015) Dynamic client portfolios as sources of ambidexterity: exploration and exploitation within and across client relationships. Long Range Planning 49 (3), pp. 324-341. ISSN 0024-6301.

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    Abstract

    This paper explains how dynamic client portfolios can be a source of ambidexterity (i.e. exploration and exploitation) for knowledge intensive firms (KIFs). Drawing from a unique qualitative dataset of firms in the global reinsurance market, we show how different types of client relationships underpin a dynamic client portfolio and become a source of ambidexterity for a KIF. We develop a process model to show how KIFs attain knowledge by segmenting their client portfolios, use that knowledge to explore and exploit within and across their client relationships, and dynamically adjust their client portfolios over time. Our study contributes to the literature on external sources of ambidexterity and dynamic management of client knowledge within KIFs.

    Metadata

    Item Type: Article
    School: Birkbeck Schools and Departments > School of Business, Economics & Informatics > Management
    Depositing User: Rebecca Bednarek
    Date Deposited: 03 Feb 2016 16:03
    Last Modified: 07 Feb 2020 19:34
    URI: http://eprints.bbk.ac.uk/id/eprint/13949

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