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    Too little, too late? The effect of time and money on consumer responses to online service failures

    Crisafulli, Benedetta and Singh, J. (2016) Too little, too late? The effect of time and money on consumer responses to online service failures. In: 2017 Frontiers in Service Conference, 22-25 Jun 2017, New York, U.S..

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    Metadata

    Item Type: Conference or Workshop Item (Paper)
    School: Birkbeck Schools and Departments > School of Business, Economics & Informatics > Management
    Depositing User: Benedetta Crisafulli
    Date Deposited: 11 Oct 2018 13:59
    Last Modified: 28 Jul 2019 15:34
    URI: http://eprints.bbk.ac.uk/id/eprint/24088

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