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    Feeling better now: how sharing unsatisfactory health service experiences on social media enhances consumer well-being

    Crisafulli, Benedetta and Singh, J. and El-Manstrly, D. (2016) Feeling better now: how sharing unsatisfactory health service experiences on social media enhances consumer well-being. In: 2017 Frontiers in Service Conference, 22-25 Jun 2017, New York, U.S..

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    Frontiers_draft_Social Media Well-being.pdf - Author's Accepted Manuscript

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    Item Type: Conference or Workshop Item (Paper)
    School: Birkbeck Schools and Departments > School of Business, Economics & Informatics > Management
    Depositing User: Benedetta Crisafulli
    Date Deposited: 11 Oct 2018 13:55
    Last Modified: 03 Aug 2019 10:15
    URI: http://eprints.bbk.ac.uk/id/eprint/24089

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