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    NHS customer service - forget about process, it's about emotional engagement

    Arevshatian, L. and Lewis, Rachel (2015) NHS customer service - forget about process, it's about emotional engagement. HRZone.

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    Metadata

    Item Type: Other
    School: Birkbeck Schools and Departments > School of Business, Economics & Informatics > Organizational Psychology
    Depositing User: Administrator
    Date Deposited: 13 Apr 2015 19:54
    Last Modified: 31 Jul 2019 14:40
    URI: http://eprints.bbk.ac.uk/id/eprint/28319

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