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    Developing online health communities through digital media

    Hajli, M. Nick (2014) Developing online health communities through digital media. International Journal of Information Management 34 (2), pp. 311-314. ISSN 0268-4012.

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    Abstract

    Twenty-first century's advancement in information technologies and the emergence of online communities have considerably influenced the online communication channels between patients and health service providers. Online health communities are now popular venues for health information sharing, yet little is known about the benefits in developing countries such as Iran. The aim of this case is to investigate on online health communities in Iran and to have a better understanding of consumer's behaviour using health services. The case integrates social support theory and social media concepts with traditional consumer behaviour theory, notably satisfaction. Using a content analysis of three online health communities indicates the value of social media in developing service quality in health industry.

    Metadata

    Item Type: Article
    Keyword(s) / Subject(s): Online health communities, E-health, Social media, Iran
    School: Birkbeck Schools and Departments > School of Business, Economics & Informatics > Management
    Depositing User: Administrator
    Date Deposited: 18 Mar 2014 14:59
    Last Modified: 18 Mar 2014 14:59
    URI: http://eprints.bbk.ac.uk/id/eprint/9366

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