BIROn - Birkbeck Institutional Research Online

    The life history of a knowledge support system: emerging a change process for knowledge rich organisations

    Pilgrim, James and Wilson, David W. (2015) The life history of a knowledge support system: emerging a change process for knowledge rich organisations. In: UKAIS 2015, 14-16 Mar 2015, Oxford, UK.

    PilgrimUKAISv30.pdf - Published Version of Record

    Download (441kB) | Preview
    [img] Text
    Restricted to Repository staff only

    Download (441kB) | Request a copy


    This case study traces the life history through several transformations of software used by knowledge workers in a global professional practice. The target application provides a globally operating major firm with knowledge management support for legal practitioners and provides data to support managing its relationships with clients. The research constitutes a careful longitudinal reflection using the processes and techniques of Action Research and Grounded Theory. An information systems change management process is promulgated. The change process that was emerged is richer than existing change management processes with which it is compared. It is suggested that this enhanced change process may be useful particularly in organisations of knowledge rich practitioners.


    Item Type: Conference or Workshop Item (Paper)
    Keyword(s) / Subject(s): Information Systems, Change Management, Knowledge Management
    School: Birkbeck Faculties and Schools > Faculty of Science > School of Computing and Mathematical Sciences
    Birkbeck Faculties and Schools > Faculty of Business and Law > Birkbeck Business School
    Depositing User: Dave Wilson
    Date Deposited: 02 Jun 2016 13:21
    Last Modified: 09 Aug 2023 12:38


    Activity Overview
    6 month trend
    6 month trend

    Additional statistics are available via IRStats2.

    Archive Staff Only (login required)

    Edit/View Item Edit/View Item