"Too Good To Be True". Revisiting downward social comparisons in service recovery
Antonetti, P. and Maklan, S. and Crisafulli, Benedetta (2017) "Too Good To Be True". Revisiting downward social comparisons in service recovery. In: QUIS - 15th International Research Symposium on Service Excellence in Management, 12-15 Jun 2017, Porto, Portugal.
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QUIS extended abstract_Antonetti_Maklan_Crisafulli.pdf - Author's Accepted Manuscript Download (52kB) | Preview |
Official URL: http://www.servsig.org/wordpress/2016/07/quis-symp...
Metadata
| Item Type: | Conference or Workshop Item (Paper) |
|---|---|
| School: | Birkbeck Faculties and Schools > Faculty of Business and Law > Birkbeck Business School |
| Depositing User: | Benedetta Crisafulli |
| Date Deposited: | 11 Oct 2018 12:50 |
| Last Modified: | 02 Aug 2023 17:44 |
| URI: | https://eprints.bbk.ac.uk/id/eprint/24086 |
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