"Too Good To Be True". Revisiting downward social comparisons in service recovery
Antonetti, P. and Maklan, S. and Crisafulli, Benedetta (2017) "Too Good To Be True". Revisiting downward social comparisons in service recovery. In: QUIS - 15th International Research Symposium on Service Excellence in Management, 12-15 Jun 2017, Porto, Portugal.
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Official URL: http://www.servsig.org/wordpress/2016/07/quis-symp...
Metadata
| Item Type: | Conference or Workshop Item (Paper) |
|---|---|
| School: | School of Business, Economics & Informatics > Management |
| Depositing User: | Benedetta Crisafulli |
| Date Deposited: | 11 Oct 2018 12:50 |
| Last Modified: | 17 Jun 2021 09:40 |
| URI: | https://eprints.bbk.ac.uk/id/eprint/24086 |
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