BIROn - Birkbeck Institutional Research Online

    "Too Good To Be True". Revisiting downward social comparisons in service recovery

    Antonetti, P. and Maklan, S. and Crisafulli, Benedetta (2017) "Too Good To Be True". Revisiting downward social comparisons in service recovery. In: QUIS - 15th International Research Symposium on Service Excellence in Management, 12-15 Jun 2017, Porto, Portugal.

    [img]
    Preview
    Text
    QUIS extended abstract_Antonetti_Maklan_Crisafulli.pdf - Author's Accepted Manuscript

    Download (52kB) | Preview

    Metadata

    Item Type: Conference or Workshop Item (Paper)
    School: Birkbeck Faculties and Schools > Faculty of Business and Law > Birkbeck Business School
    Depositing User: Benedetta Crisafulli
    Date Deposited: 11 Oct 2018 12:50
    Last Modified: 02 Aug 2023 17:44
    URI: https://eprints.bbk.ac.uk/id/eprint/24086

    Statistics

    Activity Overview
    6 month trend
    124Downloads
    6 month trend
    268Hits

    Additional statistics are available via IRStats2.

    Archive Staff Only (login required)

    Edit/View Item
    Edit/View Item