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    "Too Good To Be True". Revisiting downward social comparisons in service recovery

    Antonetti, P. and Maklan, S. and Crisafulli, Benedetta (2017) "Too Good To Be True". Revisiting downward social comparisons in service recovery. In: QUIS - 15th International Research Symposium on Service Excellence in Management, 12-15 Jun 2017, Porto, Portugal.

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    Metadata

    Item Type: Conference or Workshop Item (Paper)
    School: School of Business, Economics & Informatics > Management
    Depositing User: Benedetta Crisafulli
    Date Deposited: 11 Oct 2018 12:50
    Last Modified: 27 Jun 2020 05:10
    URI: https://eprints.bbk.ac.uk/id/eprint/24086

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