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    Influencing COBRAs: the effects of brand equity on the consumer’s propensity to engage with brand-related content on social media

    Schivinski, Bruno and Muntinga, D.G. and Pontes, Halley and Lukasik, P. (2019) Influencing COBRAs: the effects of brand equity on the consumer’s propensity to engage with brand-related content on social media. Journal of Strategic Marketing 29 (1), pp. 1-23. ISSN 0965-254X.

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    Abstract

    This research examines whether perceptions of brand equity influence consumers’ propensity to engage with brand-related content on social media. By combining two frameworks: consumer-based brand equity (CBBE) and consumers’ online brand-related activities (COBRAs) we develop two conceptual models and empirically test their validity. Using survey data from respondents across a range of brands, we estimate conceptual models from both a macro- and a micro-relationship perspective. From the macro-relationship perspective, findings suggest that consumer-based brand equity positively drives consumers’ behavioral engagement with brands on social media. From the micro-relationship perspective, findings indicate that brand associations influence the consumption and contribution of brand-related social media content, while brand loyalty additionally influences the creation of brand-related social media content. Finally, brand quality was found to negatively effect consumers’ behavioral engagement: the lower the perceived quality, the more individuals consume and contribute brand-related content to social media.

    Metadata

    Item Type: Article
    Additional Information: This is an Accepted Manuscript of an article published by Taylor & Francis, available online at the link above.
    Keyword(s) / Subject(s): Consumer-based brand equity, online brand-related activities, social media, engagement, online consumer behavior, COBRAs
    School: School of Business, Economics & Informatics > Management
    Depositing User: Bruno Schivinski
    Date Deposited: 12 Feb 2019 11:40
    Last Modified: 09 Jun 2021 15:10
    URI: https://eprints.bbk.ac.uk/id/eprint/26176

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