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    NHS customer service - forget about process, it's about emotional engagement

    Arevshatian, L. and Lewis, Rachel (2015) NHS customer service - forget about process, it's about emotional engagement. HRZone.

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    Item Type: Other
    School: Birkbeck Faculties and Schools > Faculty of Business and Law > Birkbeck Business School
    Depositing User: Administrator
    Date Deposited: 13 Apr 2015 19:54
    Last Modified: 02 Aug 2023 17:52
    URI: https://eprints.bbk.ac.uk/id/eprint/28319

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