NHS customer service - forget about process, it's about emotional engagement
Arevshatian, L. and Lewis, Rachel (2015) NHS customer service - forget about process, it's about emotional engagement. HRZone.
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Official URL: http://www.hrzone.com/engage/customers/nhs-custome...
Metadata
Item Type: | Other |
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School: | School of Business, Economics & Informatics > Organizational Psychology |
Depositing User: | Administrator |
Date Deposited: | 13 Apr 2015 19:54 |
Last Modified: | 04 Feb 2021 11:57 |
URI: | https://eprints.bbk.ac.uk/id/eprint/28319 |
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