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    Knowledge and capabilities for products/services development: the UK spin-off firms context

    Baines, N. and Lawton Smith, Helen (2020) Knowledge and capabilities for products/services development: the UK spin-off firms context. Journal Of Knowledge Management 24 (4), pp. 941-962. ISSN 1367-3270.

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    Purpose – This article explores and investigates the skills and capabilities required in developing products and services within UK university spin-offs (USOs) by considering the model of products/services development (Verona, 1999). Design/methodology approach – mixed methods of 20 in-depth interviews and questionnaire survey with 204 founders of USOs. Findings – The findings contribute in filling the literature gap by demonstrating key knowledge and capabilities required to develop products/services within the unique and non-commercial context, in which USOs are created by academics who do not necessarily have entrepreneurial or business experience. Originality/value – This research contributes to studies of product/service development by adapting and modifying elements within the existing theoretical model to be applicable to the specific firm and country context, such as USOs in the UK. Further, the study extends knowledge on the interplay between knowledge management and product development. The applications of the findings are that they can inform academic entrepreneurs on the capabilities significant in the development process. They can also act as indicators to Technology Transfer Office (TTOs) in what is needed for the provision of appropriate support and training to academic founders/entrepreneurs in order to foster and enhance other entrepreneurial activities.


    Item Type: Article
    Keyword(s) / Subject(s): Knowledge capabilities, product and service development, knowledge management, university spin-offs
    School: Birkbeck Faculties and Schools > Faculty of Business and Law > Birkbeck Business School
    Research Centres and Institutes: Innovation Management Research, Birkbeck Centre for
    Depositing User: Helen Lawton Smith
    Date Deposited: 16 Apr 2020 13:47
    Last Modified: 02 Aug 2023 17:59


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