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    Understanding utility essentials of e-learning management systems in higher education: a multi-generational cohort perspective

    Yamoah, Fred (2020) Understanding utility essentials of e-learning management systems in higher education: a multi-generational cohort perspective. Open Learning: The Journal of Open, Distance and e-Learning , ISSN 0268-0513. (In Press)

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    Abstract

    This research aimed to explore the nuances of utility in components of E-Learning systems by using a multi-generational undergraduate business school cohort programme and an e-learning utility-satisfaction evaluation model. Our empirical research demonstrates differences between the three generations for the utility of all the variables of the E-Learning systems components, with varying differences in the relationships between Generation X, Y and Z. Furthermore, we show course development, learner support and user characteristics influence results demonstrability which has a high influence on overall satisfaction. We established nuances in the learning utility essentials in courses on E-Learning systems for multi-generational cohorts; revealed the utility of learner support as a key differentiator and developed a model on utility-satisfaction with reasonable explanatory and predictive power. The model possesses the dual advantages of fewer constituent items and the connective capability to link utility to satisfaction to enable E-Learning systems evaluation and ease for identifying areas for improvement in E-Learning course delivery.

    Metadata

    Item Type: Article
    Additional Information: This is an Accepted Manuscript of an article published by Taylor & Francis, available online at the link above.
    School: School of Business, Economics & Informatics > BEI
    School of Business, Economics & Informatics > Management
    Depositing User: Fred Yamoah
    Date Deposited: 23 Nov 2020 11:53
    Last Modified: 18 Jun 2021 17:29
    URI: https://eprints.bbk.ac.uk/id/eprint/41574

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