BIROn - Birkbeck Institutional Research Online

    Localizing content moderation: approaching the orientational spaces of Facebook group admins and mods

    Rodgers, Scott and McLoughlin, Liam and Ballatore, Andrea and Moore, S. (2021) Localizing content moderation: approaching the orientational spaces of Facebook group admins and mods. AoIR Selected Papers of Internet Research 2021 , ISSN 2162-3317.

    [img]
    Preview
    Text
    document.pdf - Published Version of Record

    Download (120kB) | Preview

    Abstract

    This paper contributes to the burgeoning literature on content moderation by focusing on its practice in relation to localized social media contexts, an area which remains under-researched. It makes two key contributions. Firstly, it presents the results of a study on moderation practices in relation to place-named Facebook groups across Greater London. Drawing on in-depth interviews with administrators and moderators from 16 Facebook groups, we focus on exploring how such administrators and moderators negotiate an apparent ‘orientational’ tension between ‘translocality’ and ‘locality’. On the one hand, we explore how administrators and moderators oriented partly to what might be understood as the 'translocal' space of Facebook as a platform. On the other hand, we also sought to understand how such administrators and moderators orient to the localised situation surrounding the place-named Facebook group. Our second key contribution aligns with the conference theme on co-dependence and social media, outlining a conceptual approach for researching the geographical contexts or ‘place’ of content moderation more broadly. We emphasize the inherent, practical locality of content moderation. Drawing on a long tradition of relational approaches in human geography, cultural anthropology and philosophy, we conceptualize ‘locality’ as something produced through practical action, rather being pre-given, specific geographical locations. Approaching the place or context of content moderation relationally, rather than via geographical scales such as local or global, might not only provide a more context sensitive approach, but also, underline the limits of large-scale moderation, whether by platforms or governments, or through human or algorithmic interventions.

    Metadata

    Item Type: Article
    Keyword(s) / Subject(s): content moderation, Facebook, London, locality, place
    School: School of Arts > Film, Media and Cultural Studies
    Research Centres and Institutes: Media and Culture, Birkbeck Interdisciplinary Research in (BIRMAC), Social Research, Birkbeck Institute for (BISR), Vasari Research Centre for Art and Technology
    Depositing User: Scott Rodgers
    Date Deposited: 10 Jan 2022 06:32
    Last Modified: 11 Jan 2022 19:30
    URI: https://eprints.bbk.ac.uk/id/eprint/46975

    Statistics

    Activity Overview
    6 month trend
    30Downloads
    6 month trend
    38Hits

    Additional statistics are available via IRStats2.

    Archive Staff Only (login required)

    Edit/View Item Edit/View Item