BIROn - Birkbeck Institutional Research Online

    Emotions and consumer's adoption of innovations: an integrative review and research agenda

    Valor, C. and Antonetti, P. and Crisafulli, Benedetta (2022) Emotions and consumer's adoption of innovations: an integrative review and research agenda. Technological Forecasting & Social Change 179 , ISSN 0040-1625.

    [img] Text
    TFSC AAM 07 03 22.pdf - Author's Accepted Manuscript
    Restricted to Repository staff only

    Download (761kB)
    [img]
    Preview
    Text
    EmotionsAndConsumersAdoptionOfInnovations.pdf - Published Version of Record

    Download (1MB) | Preview

    Abstract

    The dominant models of innovation adoption have traditionally overlooked the role of emotions, despite the relevance of this construct in consumer decision-making. To address this historical gap, a notable stream of research on emotions in innovation adoption has emerged in recent years. To enrich our understanding of the psychology of innovation adoption, this paper integrates insights from research on emotions in psychology with a systematic review of the literature on consumer emotions in innovation adoption. Drawing on well-established theories of emotions and decision-making, we derive five fundamental dimensions that help define the role of emotions in the consumer adoption of innovations. A systematic review of existing evidence within the specific field of innovation adoption summarises the existing evidence through the lens of the five dimensions. The contributions of the paper are twofold. First, the paper offers a novel perspective that provides a deeper understanding of emotions as a psychological mechanism enabling or impeding innovation adoption. Second, we set an agenda for invigorating research in this important domain.

    Metadata

    Item Type: Article
    School: School of Business, Economics & Informatics > Management
    Depositing User: Benedetta Crisafulli
    Date Deposited: 04 Apr 2022 14:16
    Last Modified: 07 Jun 2022 09:11
    URI: https://eprints.bbk.ac.uk/id/eprint/47723

    Statistics

    Downloads
    Activity Overview
    26Downloads
    51Hits

    Additional statistics are available via IRStats2.

    Archive Staff Only (login required)

    Edit/View Item Edit/View Item