Co-design and feasibility testing of a toolkit for mitigating the negative impact of out of hours mobile ICT demands

Eyre, Charles David (2023) Co-design and feasibility testing of a toolkit for mitigating the negative impact of out of hours mobile ICT demands. Doctoral thesis, Birkbeck, University of London.

Abstract

This thesis examines strategies for minimising the potential negative impact of out of hours mobile ICT demands. It provides two studies in this area. The first study is a Systematic Literature Review (SLR). This followed recognised SLR methodology, and sought to identify the interventions and strategies that are effective for managing the negative impact of out of hours work-related mobile ICT demands. The study also reviewed the negative impacts that the interventions and strategies were seeking to reduce, and the factors which influenced their success. The 13 studies identified through the review showed that the evidence base is currently at the initial to promising stage. While a number of strategies and interventions have been identified, the degree to which these have been systematically evaluated is currently limited. To address the limitations identified in the SLR, the second study used an established approach for intervention development (co-design - Leask et al., 2019) to assemble a prototype toolkit to mitigate the negative impact of out of hours mobile ICT demands. A total of 24 participants were involved in the co-design process, which included focus groups and interviews at two time points. Reflexive thematic analysis identified eight themes key to mitigating the impact of out of hours demands. Using behavioural change principles (Michie et al., 2011), these were formulated into a prototype toolkit, which was critically evaluated by the co-design team and a subsequent review by an independent research consortium. The findings showed that the toolkit was received positively, and was seen by participants as being an important tool in raising self-awareness and enabling goal oriented behavioural change amongst users. A number of potential success factor and barriers were identified for future interventions in this area. These, along with the findings of Studies 1 and 2, have been included within an integrated framework model for mitigating the negative impact of out of hours mobile ICT demands.

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