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    Picture perfect? Exploring the use of smartphone photography in a distributed work practice

    Pritchard, Katrina and Symon, Gillian (2014) Picture perfect? Exploring the use of smartphone photography in a distributed work practice. Management Learning 45 (5), pp. 565-576. ISSN 1350-5076.

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    Our research extends debates regarding technology use for knowledge sharing through examining how smartphone photography mediates a complex, unpredictable distributed work practice: responding to operational problems within a transport system. We offer a narrative analysis examining how smartphone photography may (partially) bridge physical distance between managers and engineers, and how sharing images establishes ‘truths’ and provides ‘evidence’. We further explore the challenges engineers face as the demand for images impacts the acceptance of their verbal accounts. We conclude that smartphone photography prompts the negotiation of new narratives of knowledge sharing, narratives that highlight tensions around the role and status of the digital image. With the increasing availability of smartphones at work, and an emerging interest in the visual in organisational studies, this research offers both practical and theoretical insights.


    Item Type: Article
    School: Birkbeck Faculties and Schools > Faculty of Business and Law > Birkbeck Business School
    Depositing User: Administrator
    Date Deposited: 03 Jun 2013 11:44
    Last Modified: 02 Aug 2023 17:05


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