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Heyes, A. and Kapur, Sandeep (2012) Angry customers, e-word-of-mouth and incentives for quality provision. Journal of Economic Behavior & Organization 84 (3), pp. 813-828. ISSN 0167-2681.
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Heyes, A. and Kapur, Sandeep (2012) Angry customers, e-word-of-mouth and incentives for quality provision. Journal of Economic Behavior & Organization 84 (3), pp. 813-828. ISSN 0167-2681.