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Birkbeck Faculties and Schools > Faculty of Business and Law > Birkbeck Business School
Valvi, Aikaterini C. and West, D.C. (2013) E-loyalty is not all about trust, price also matters: extending expectation-confirmation theory in bookselling websites. Journal of Electronic Commerce Research 14 (1), pp. 99-123. ISSN 1938-9027.