Birkbeck Faculties and Schools > Faculty of Business and Law > Birkbeck Business School

Liao, Y.-y. and Soltani, E. and Yeow, Pamela (2014) What sparks quality-driven change programmes in not-for-profit service sector? Some evidence from the voluntary sector. Total Quality Management & Business Excellence 25 (11-12), pp. 1295-1317. ISSN 1478-3363.