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Birkbeck Faculties and Schools > Faculty of Business and Law > Birkbeck Business School
Liao, Y.-y. and Soltani, E. and Yeow, Pamela (2014) What sparks quality-driven change programmes in not-for-profit service sector? Some evidence from the voluntary sector. Total Quality Management & Business Excellence 25 (11-12), pp. 1295-1317. ISSN 1478-3363.