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    Zhang, Dell and Mao, R. and Li, H. and Mao, J. (2011) How to count thumb-ups and thumb-downs: user-rating based ranking of items from an axiomatic perspective. In: Amati, G. and Crestani, F. (eds.) Advances in Information Retrieval Theory. Lecture Notes In Computer Science 6931. Berlin, Germany: Springer, pp. 238-249. ISBN 9783642233173.

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