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    Bhulai, S. and Brooms, Anthony C. and Spieksma, F.M. (2014) On structural properties of the value function for an unbounded jump Markov process with an application to a processor sharing retrial queue. Queueing Systems 76 (4), pp. 425-446. ISSN 0257-0130.


    Bhulai, S. and Brooms, Anthony C. (2008) Approximate expected delay costs for call and contact centre models under light traffic regimes. Working Paper. Birkbeck College, University of London, London, UK.

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