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Powell, H. and Placencia, Maria Elena (2019) Interpersonal work in service encounters on Mercado Libre Argentina: a comparison between buyer and vendor patterns across two market domains. In: Félix-Brasdefer, C. and Placencia, Maria Elena (eds.) Pragmatic Variation in Service Encounter Interactions across the Spanish-Speaking World. Abingdon, UK: Routledge. ISBN 9781138479593. (In Press)