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Placencia, Maria Elena and García, C. (2019) ‘No gracias amigo’: Refusals of bargaining offers in e-service encounters in Mercado Libre Ecuador and Mercado Libre Venezuela. In: Félix-Brasdefer, J.C. and Placencia, Maria Elena (eds.) Pragmatic variation in service encounter interactions across the Spanish-speaking world. Routledge Studies in Hispanic and Lusophone Linguistics. Abingdon, UK: Routledge. ISBN 9781138479593. (In Press)
Placencia, Maria Elena (2007) Salient trends and directions for future research in the study of politeness in the Spanish-speaking world. In: Placencia, Maria Elena and García, C. (eds.) Research on Politeness in the Spanish-Speaking World. Abingdon, UK: Routledge, pp. 369-383. ISBN 9781138842038.