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Ghinea, G. and Magoulas, George (2001) Perceptual considerations for quality of service management: an integrated architecture. In: Bauer, M. and Gmytrasiewicz, P.J. and Vassileva, J. (eds.) User Modeling 2001: 8th International Conference. Lecture Notes in Computer Science 2109. Springer, pp. 234-236. ISBN 9783540423256.