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Bai, S. and Yu, D. and Han, Chunjia and Yang, Mu and Gupta, B. and Arya, V. and Panigrahi, P.K. and Tang, R. and He, H. and Zhao, J. (2024) Warmth trumps competence? Uncovering the influence of multimodal AI anthropomorphic interaction experience on intelligent service evaluation: insights from the high-evoked automated social presence. Technological Forecasting & Social Change 204 (123395), ISSN 0040-1625.
Bai, S. and He, H. and Han, Chunjia and Yang, Mu and Bi, X. and Fan, W. (2023) What makes theme park experience less enjoyable? Evidence from online customer reviews of Disneyland China. Frontiers in Psychology 14 , ISSN 1664-1078.
Bai, S. and Bi, X. and Han, Chunjia and Yang, Mu and He, H. (2023) Exploring the over-time variation in customer concerns on sharing economy services. Journal of Global Information Management 31 (1), ISSN 1062-7375.
Bai, S. and He, H. and Han, Chunjia and Yang, Mu and Yu, D. and Bi, X. and Gupta, B. and Fan, W. and Panigrahi, P. (2023) Exploring thematic influences on theme park visitors’ satisfaction: an empirical study on Disneyland China. Journal of Consumer Behaviour , ISSN 1479-1838.
Bai, S. and Yu, D. and Yang, Mu and Tang, R. and He, H. and Zhao, J. and Huang, P. (2022) Is Negative E-WOM more powerful? Multimodal data analysis on air passengers’ perception of COVID safety measures. Frontiers in Psychology 13 , ISSN 1664-1078.
Bai, S. and Bi, X. and Han, Chunjia and Zhou, Q. and Shang, W. and Yang, Mu and Wang, L. and Ieromonachouc, P. and He, H. (2022) Evaluating R&D efficiency of China’s listed lithium battery enterprises. Frontiers of Engineering Management 9 , pp. 473-485. ISSN 2096-0255.