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Jump to: 2007 | 10 April 2017
Number of items: 2.
2007
Hui, C.H. and Chiu, C.K. and Yu, P.L.H. and Cheng, Kevin H.C. and Tse, H. (2007) The effects of service climate and the effective leadership behaviour of supervisors on frontline employee service quality: a multi-level analysis. Journal of Occupational and Organizational Psychology 80 (1), pp. 151-172. ISSN 0963-1798.
10 April 2017
Cheng, Hing Cheung Kevin and Hui, C.H. and Cascio, W.F. (2017) Leniency bias in performance ratings: the big-five correlates. Frontiers in Psychology 8 , pp. 521-531. ISSN 1664-1078.