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Stathopoulou, Anastasia and Balabanis, G. (2015) Customer relationships across search, experience and credence services. In: Kubacki, K. (ed.) Ideas in Marketing: Finding the New and Polishing the Old. Developments in Marketing Science: Proceedings of the Academy of Marketing Science 2015. New York, U.S.: Springer, pp. 1-4. ISBN 9783319109503.