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    Crisafulli, Benedetta (2023) Service guarantee. In: Gallouj, F. and Gallouj, C. and Monnoyer, M.-C. and Rubalcaba, L. (eds.) Elgar Encyclopedia of Services. Elgar Encyclopedias in the Social Sciences. Edward Elgar Publishing, pp. 259-260. ISBN 9781802202588.

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