Gupta, S. and Schivinski, Bruno and Brzozowska-Woś, M. (2017) Antecedents and consequences of brand loyalty. Handel Wewnętrzny 5 (370), pp. 200-212. ISSN 0438-5403.
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Gupta, Schivinski, Brzozowska-Woś - 2017 - Antecedents and consequences of brand loyalty.pdf - Published Version of Record Download (537kB) | Preview |
Abstract
The objective of this paper is to review, systematize, and summarize empirical research on the antecedents and consequences of brand loyalty. The literature review has identified five categories of antecedents to brand loyalty associated with consumer, brand, social, corporate and relational factors. The type of loyalty formed varies according to the combination of various antecedents, with premium loyalty being considered the most desirable. Apart from summarizing the literature on brand loyalty, this review has practical implications for marketing managers. Customer expectations at each stage of the customer decision process must be understood, and therefore combined with the various antecedents to incite premium loyalty. Managers must apply not just behavioural but also affective components in their marketing strategies to achieve optimal results.
Metadata
| Item Type: | Article |
|---|---|
| Keyword(s) / Subject(s): | brand loyalty, antecedents of loyalty, consequences of loyalty |
| School: | Birkbeck Faculties and Schools > Faculty of Business and Law > Birkbeck Business School |
| Depositing User: | Bruno Schivinski |
| Date Deposited: | 23 Nov 2017 07:39 |
| Last Modified: | 02 Aug 2023 17:36 |
| URI: | https://eprints.bbk.ac.uk/id/eprint/20329 |
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