Reich, T.C. and Dhensa-Kahlon, Rashpal (2021) Workplace mistreatment. In: Brough, P. and Gardiner, E. and Daniels, K. (eds.) Handbook on Management and Employment Practices. Handbook Series in Occupational Health Sciences. Springer, pp. 1-22. ISBN 9783030249366.
Abstract
As the line between work and life continues to blur, stakeholders increasingly expect organizations to take an active role demonstrating care and compassion for their employees. This is likely to include preventing and addressing instances of interpersonal mistreatment at work. However, despite decades of research to understand workplace mistreatment in its various forms, effective interventions remain elusive, with recommendations for practice often relying on untested assumptions. In this chapter, we discuss the current state of the workplace mistreatment literature, highlighting some key predictors of both experienced and enacted mistreatment – along with the theoretical perspectives used to understand them – as well as some of the interventions proposed (but rarely tested) to help address them. We also discuss the potential role of third parties – those who witness or learn about mistreatment but are not directly involved – to help address mistreatment, noting the limits of this perspective as well as some important avenues for future research.
Metadata
| Item Type: | Book Section |
|---|---|
| Additional Information: | Series ISSN 2730-7409 |
| Keyword(s) / Subject(s): | Workplace mistreatment, Workplace aggression, Workplace incivility, Workplace bullying, Interventions, Third parties |
| School: | Birkbeck Faculties and Schools > Faculty of Science > School of Psychological Sciences |
| Depositing User: | Rashpal Dhensa-Kahlon |
| Date Deposited: | 03 Feb 2022 10:42 |
| Last Modified: | 07 Aug 2023 16:10 |
| URI: | https://eprints.bbk.ac.uk/id/eprint/47448 |
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