Browse by Person
 | Up a level |
Jump to: Book Section
Number of items: 1.
Book Section
Crisafulli, Benedetta (2016) Managing customer complaints: the case of Imperial Orchid Hotels in Thailand. In: Kumar, R.S. and Dilip S., M. and Bang, N. (eds.) Services Marketing Cases in Emerging Markets: An Asian Perspective. Springer, pp. 35-43. ISBN 9783319329680.