Browse by Person
 | Up a level |
Placencia, Maria Elena (2019) Responding to bargaining moves in a digital era: refusals of offers on Mercado Libre Ecuador. In: Garcés-Conejos Blitvich, P. and Fernández Amaya, L. and de la O Hernández López, M. (eds.) Technology Mediated Service Encounters. Pragmatics & Beyond New Series 300. John Benjamins, pp. 173-198. ISBN 9789027202123.
Placencia, Maria Elena (2015) Address forms and relational work in e-commerce: the case of service encounter interactions in Mercado Libre Ecuador. In: Hernández López, M. de la O and Fernández Amaya, L. (eds.) A Multidisciplinary Approach to Service Encounters. Studies in Pragmatics 14. Leiden, The Netherlands: Brill, pp. 37-64. ISBN 9789004260153.