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Placencia, Maria Elena (2019) Responding to bargaining moves in a digital era: refusals of offers on Mercado Libre Ecuador. In: Garcés-Conejos Blitvich, P. and Fernández Amaya, L. and de la O Hernández López, M. (eds.) Technology Mediated Service Encounters. Pragmatics & Beyond New Series 300. John Benjamins, pp. 173-198. ISBN 9789027202123.