Admap

Crisafulli, Benedetta and Singh, J. and Quamina, L.T. (2019) Tackling global challenges through cause-related marketing: How brands should promote their support to social causes. Admap , ISSN 0001-8295.

Crisafulli, Benedetta and Singh, Jaywant (2017) Four steps to ensuring best practice in new brand launches. Admap , ISSN 0001-8295.

British Journal of Medical Practitioners

Crisafulli, Benedetta and Wasil, M. and Singh, J. and Benoit, S. (2019) Managing patient expectations through understanding health service experiences. British Journal of Medical Practitioners 12 (2), ISSN 1757-8515.

Computers in Human Behavior

Crisafulli, Benedetta and Singh, Jaywant (2017) Service failures in e-retailing: examining the effects of response time, compensation, and service criticality. Computers in Human Behavior 77 , pp. 413-424. ISSN 0747-5632.

European Management Review

Crisafulli, Benedetta and Singh, J. and Quamina, L.T. and Kottasz, R. (2020) The role of brand equity and crisis type on corporate brand alliances in crises. European Management Review 17 (4), pp. 821-834. ISSN 1740-4762.

Industrial Marketing Management

Crisafulli, Benedetta and Singh, J. and Quamina, L.T. (2022) Competence is power: how digital influencers impact buying decisions in B2B markets. Industrial Marketing Management 104 , pp. 384-399. ISSN 0019-8501.

Crisafulli, Benedetta and Dimitriu, R. and Singh, J. (2020) Joining hands for the greater good: examining Social Innovation launch strategies in B2B settings. Industrial Marketing Management 89 , pp. 487-498. ISSN 0019-8501.

Journal of Advertising Research

Singh, J. and Crisafulli, Benedetta and Quamina, L.T. (2020) How intensity of cause-related marketing guilt appeals influences consumers - The roles of company motive and consumer identification with the brand. Journal of Advertising Research , ISSN 0021-8499.

Journal of Business Ethics

Antonetti, P. and Crisafulli, Benedetta and Tuncdogan, A. (2021) “Just look the other way”: job seekers’ reactions to the irresponsibility of market-dominant employers. Journal of Business Ethics 174 , pp. 403-422. ISSN 0167-4544.

Journal of Business Research

Singh, J. and Crisafulli, Benedetta and Quamina, L.T. and Xue, M. (2020) ‘To trust or not to trust’: the impact of social media influencers on the reputation of corporate brands in crisis. Journal of Business Research 119 , pp. 464-480. ISSN 0148-2963.

Crisafulli, Benedetta and Singh, J. and Quamina, L.T. (2020) ‘Corporate image at stake’: the impact of crises and response strategies on consumer perceptions of corporate brand alliances. Journal of Business Research 117 , pp. 839-849. ISSN 0148-2963.

Journal of Cleaner Production

Blasi, S. and Crisafulli, Benedetta and Sedita, S.R. (2021) Selling circularity: understanding the relationship between circularity promotion and the performance of manufacturing SMEs in Italy. Journal of Cleaner Production 303 , p. 127035. ISSN 0959-6526.

Journal of Service Management

Crisafulli, Benedetta and Singh, J. (2016) Service guarantee as a recovery strategy: the impact of guarantee terms on perceived justice and firm motives. Journal of Service Management 27 (2), pp. 117-143. ISSN 1757-5818.

Journal of Service Research

Antonetti, P. and Crisafulli, Benedetta and Maklan, S. (2018) Too good to be true? Boundary conditions to the use of downward social comparisons in service recovery. Journal of Service Research 21 (4), pp. 438-455. ISSN 1094-6705.

Journal of Service Theory and Practice

Crisafulli, Benedetta and Singh, J. (2016) Managing online service recovery: procedures, justice and customer satisfaction. Journal of Service Theory and Practice 26 (6), pp. 764-787. ISSN 2055-6225.

Psychology & Marketing

Antonetti, P. and Crisafulli, Benedetta (2022) Revisiting power messaging in service failures: pitfalls and proposed solutions. Psychology & Marketing 39 (11), pp. 2072-2095. ISSN 0742-6046.

Antonetti, P. and Crisafulli, Benedetta (2021) “I will defend your right to free speech, provided I agree with you”: How social media users react (or not) to online out-group aggression. Psychology & Marketing 38 (10), pp. 1633-1650. ISSN 0742-6046.

Antonetti, P. and Crisafulli, Benedetta and Maklan, S. (2021) When doing good will not save us: revisiting the buffering effect of CSR following service failures. Psychology & Marketing 38 (9), pp. 1608-1627. ISSN 0742-6046.

Antonetti, P. and Crisafulli, Benedetta and Katsikeas, C. (2020) Does it really hurt? Making sense of varieties of anger. Psychology & Marketing 37 (11), pp. 1465-1483. ISSN 0742-6046.

Routledge

Singh, J. and Crisafulli, Benedetta (2022) Brands and consumers: a research overview. Taylor & Francis. ISBN 9780429449598.

Technological Forecasting & Social Change

Valor, C. and Antonetti, P. and Crisafulli, Benedetta (2022) Emotions and consumer's adoption of innovations: an integrative review and research agenda. Technological Forecasting & Social Change 179 , ISSN 0040-1625.