BIROn - Birkbeck Institutional Research Online
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    Journal of Service Research

    Antonetti, P. and Crisafulli, Benedetta and Maklan, S. (2018) Too good to be true? Boundary conditions to the use of downward social comparisons in service recovery. Journal of Service Research 21 (4), pp. 438-455. ISSN 1094-6705.

    This list was generated on Sun Apr 5 04:30:14 2020 BST.