Article

Antonetti, P. and Crisafulli, Benedetta and Maklan, S. (2021) When doing good will not save us: revisiting the buffering effect of CSR following service failures. Psychology & Marketing , ISSN 0742-6046. (In Press)

Antonetti, P. and Crisafulli, Benedetta (2020) “I will defend your right to free speech, provided I agree with you”: How social media users react (or not) to online out-group aggression. Psychology & Marketing , ISSN 0742-6046. (In Press)

Antonetti, P. and Crisafulli, Benedetta and Tuncdogan, A. (2020) “Just look the other way”: Job seekers’ reactions to the irresponsibility of market-dominant employers. Journal of Business Ethics , ISSN 0167-4544. (In Press)

Antonetti, P. and Crisafulli, Benedetta and Katsikeas, C. (2020) Does it really hurt? Making sense of varieties of anger. Psychology & Marketing , ISSN 0742-6046. (In Press)

Antonetti, P. and Crisafulli, Benedetta and Maklan, S. (2018) Too good to be true? Boundary conditions to the use of downward social comparisons in service recovery. Journal of Service Research 21 (4), pp. 438-455. ISSN 1094-6705.

Conference or Workshop Item

Antonetti, P. and Maklan, S. and Crisafulli, Benedetta (2017) "Too Good To Be True". Revisiting downward social comparisons in service recovery. In: QUIS - 15th International Research Symposium on Service Excellence in Management, 12-15 Jun 2017, Porto, Portugal.