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29 March 2017
Antonetti, P. and Maklan, S. and Crisafulli, Benedetta (2017) "Too Good To Be True". Revisiting downward social comparisons in service recovery. In: QUIS - 15th International Research Symposium on Service Excellence in Management, 12-15 Jun 2017, Porto, Portugal.
1 November 2018
Antonetti, P. and Crisafulli, Benedetta and Maklan, S. (2018) Too good to be true? Boundary conditions to the use of downward social comparisons in service recovery. Journal of Service Research 21 (4), pp. 438-455. ISSN 1094-6705.
November 2020
Antonetti, P. and Crisafulli, Benedetta and Katsikeas, C. (2020) Does it really hurt? Making sense of varieties of anger. Psychology & Marketing 37 (11), pp. 1465-1483. ISSN 0742-6046.
1 September 2021
Antonetti, P. and Crisafulli, Benedetta and Maklan, S. (2021) When doing good will not save us: revisiting the buffering effect of CSR following service failures. Psychology & Marketing 38 (9), pp. 1608-1627. ISSN 0742-6046.
October 2021
Antonetti, P. and Crisafulli, Benedetta (2021) “I will defend your right to free speech, provided I agree with you”: How social media users react (or not) to online out-group aggression. Psychology & Marketing 38 (10), pp. 1633-1650. ISSN 0742-6046.
November 2021
Antonetti, P. and Crisafulli, Benedetta and Tuncdogan, A. (2021) “Just look the other way”: job seekers’ reactions to the irresponsibility of market-dominant employers. Journal of Business Ethics 174 , pp. 403-422. ISSN 0167-4544.
1 June 2022
Valor, C. and Antonetti, P. and Crisafulli, Benedetta (2022) Emotions and consumer's adoption of innovations: an integrative review and research agenda. Technological Forecasting & Social Change 179 , ISSN 0040-1625.
November 2022
Antonetti, P. and Crisafulli, Benedetta (2022) Revisiting power messaging in service failures: pitfalls and proposed solutions. Psychology & Marketing 39 (11), pp. 2072-2095. ISSN 0742-6046.